Adding a live chat feature to your website can greatly increase user engagement and customer happiness. There are various free live chat plugins available that are simple to install and configure. In this article, we’ll look at the best WordPress free live chat plugins, ensuring that your visitors can chat on WordPress with ease.
Table of Contents
5 Best WordPress Free Live Chat Plugins
There are many free plugins available, such as
- Tidio Live Chat
- Hubspot
- Tawk.To Live Chat
- 3CX Free Live Chat
- Smartsupp
1. Tidio Live Chat
Tidio Live Chat is a user-friendly WordPress free live chat plugin. It integrates easily with your website’s design while providing a modern, user-friendly chat experience. Tidio distinguishes itself with its automation capabilities. It’s an excellent choice for businesses who want to improve their customer service without making a huge investment.
Features
- Activity Dashboard
- Email Management
- Auto-Responders
- Transcripts/ Chat History
- Customizable Branding
- Real-Time Analytics
- Customer Support
- Interaction Tracking
- Customer Database
- Automated Response
Pros and Cons of Tidio Live Chat
| Pros | Cons |
| Easy to use | Learning curve for advanced features |
| 35+ Integration with third-party platforms | |
| Range of Customization Options | |
| Multi-Channel Communication | |
| AI chatbot which resolves 70% of customer issues |
2. HubSpot
HubSpot is more than just a live chat plugin; it is a complete CRM solution. Its live chat function allows you to add live chat to the website for free, delivering real-time customer service. With its extensive integration capabilities, all chat conversations are automatically saved within the CRM, enabling you to effectively nurture leads and track customer interactions.
Features
- CRM Integration
- Real-time Support
- Chat Automation
- Integration with HubSpot CRM
- Chat History Logging
- Automation and Segmentation
Pros and Cons of HubSpot
| Pros | Cons |
| Connect with customers at any time | Limitation in the customization option |
| Add live chat to WordPress pages | Limited chatbot functionality |
| Easy to use | |
| Integrated with other tools |
3. Tawk.To Live Chat
Tawk.To Live Chat is known for its simple approach to live chat. It is a free live chat for websites focusing on accessibility and efficiency. Tawk.To enable you to track and interact with visitors to your website in real-time, providing insights into their behavior and needs. It is customizable and can be flawlessly integrated into the appearance and feel of your website.
Features
- Built-in support desk and ticketing system
- Real-time customer service
- Visitor information
- In-Chat payments
- Customizable chat window
- 45+ languages
- Automated Translation
Pros and Cons of Tawk. To Live Chat
| Pros | Cons |
| Gain insights | Security concerns |
| Increase conversion | Learning curve for some users |
| Easy to deliver personalized customer service | |
| Localize messages in your language | |
| Monitor website visitors in real-time |
4. 3CX Free Live Chat
3CX Live Chat is another effective tool for businesses that want to chat on WordPress. This plugin is unique because it connects directly with the 3CX PBX system, providing a smooth transition from chat to audio calls. With the help of this feature, customer service is elevated, enabling more personal and engaging interactions. Although it requires the 3CX system to use all of its features, its basic live chat functions are strong and efficient for any WordPress site.
Features
- Website live chat and call
- Inbound Whatsapp, Facebook, Test
- Video conferencing
- 3CX talk/ Meet links
- Hosted on Cloud
- Mobile & desktop apps
- Auto attendant
- Call and chat reporting
- CRM Integration
Pros and Cons of 3CX Live Chat
| Pros | Cons |
| Multi-channel communication | Scripted responses |
| Zero cost solution | Technical challenges |
| Ease of setup | |
| Advanced call features and reporting |
5. Smartsupp
Smartsupp Live Chat combines live conversation, video recordings, and analytics. It is a useful WordPress chat plugin for e-commerce companies that want to better analyze the behavior of their visitors. Smartsupp allows you to track how users go through your site in real-time, delivering useful insights into user experience and potential pain points. Its chat feature is very simple to use, ensuring that your customers always have direct access to your support team members.
Features
- Email Integration and Notification
- Engage with AI
- Unlock Insights
- GDPR Compliant
- Video Recording
- Data Gathering and Conversation History
- Visitor List
- Lead Generation
- Customer Support
- Chat Assign to Agents
- Custom Chat Box Colors
- Multi-language
- Multi-design Chat Box
Pros and Cons of Smartsupp
| Pros | Cons |
| Range of customization options | Problem with time zone settings |
| Ease of use | Technical Challenges |
| Real-time Support | |
| A comprehensive set of tools to enhance customer experience |
Conclusion
Integrating a live chat service into your WordPress site has never been easier or more cost-effective. The plugins mentioned above offer reliable solutions for adding live chat to your website for free, increasing user engagement, and offering real-time support to your users. Choose wisely, and your website will change into a more engaging, customer-friendly platform.
FAQS
Can I get free live chat support for my WordPress website?
Yes, you can use one of the many free live chat plugins available to add live chat to your WordPress website. Basic versions of these plugins are available for free and suitable for small to medium-sized websites.
Do free WordPress live chat plugins come with customer support?
Most free live chat plugins provide a certain amount of customer help, though the scope and quality of service may vary. Paid versions often include more complete support options.
Is it possible to use free plugins to change the live chat window’s appearance?
Yes, you can change the chat window’s appearance, including its color and placement, to make it go with the theme and branding of your website. There are a lot of free live chat plugins available for WordPress.
